Implementation of Reputational Risk Management in Maintaining the Company's Positive Image at Bank Syariah Indonesia

Authors

  • Viona Anggraini Nurfadillah Program Studi Perbankan Syariah, Universitas Islam Negeri Maulana Malik Ibrahim Malang

Keywords:

Management, risk, reputation, corporate image, Islamic banking

Abstract

Banks have an important role in Indonesia's economic development, but they are still faced with risks that can threaten operational sustainability, one of which is reputation risk. Reputation risk arises from declining public trust due to customer complaints, cyber attacks, and negative publicity. This research discusses the implementation of reputation risk management by BSI to maintain the company's positive image. BSI applies preventive and responsive approaches through communication strategies, complaint resolution, and establishing a Communication Command Center. Risk measurement is done through the Publicity Effectiveness Level (PEL) and an integrated complaint system. This reputation risk management approach aims to minimize negative impacts on the bank's reputation and maintain stakeholder trust. The results show that proactive and integrated reputation risk management is key to BSI's success in maintaining its reputation and supporting long-term business sustainability.

Downloads

Download data is not yet available.

Downloads

Published

2025-06-25

How to Cite

Nurfadillah, V. A. (2025). Implementation of Reputational Risk Management in Maintaining the Company’s Positive Image at Bank Syariah Indonesia. Maliki Interdisciplinary Journal, 3(6), 814–819. Retrieved from https://urj.uin-malang.ac.id/index.php/mij/article/view/15327

Issue

Vol. 3 No. 6 (2025): JUNE

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.