Peran manajerial dosen dalam meningkatkan mutu pelayanan akademik di Perguruan Tinggi Keagamaan Islam Negeri (PTKIN)
Abstract
This study discusses the managerial role of lecturers in improving the quality of academic services at State Islamic Higher Education Institutions (PTKIN). Lecturers not only function as teachers, but also as planners, organizers, implementers, and evaluators of various academic activities that determine the quality of educational services. Through good managerial skills, lecturers are able to develop structured learning plans, manage classes effectively, maintain coordination with various academic units, and conduct continuous evaluations of the learning process. These roles contribute significantly to creating professional, responsive academic services that are oriented towards student needs. This study confirms that improving the managerial capacity of lecturers is a strategic step for PTKIN in strengthening a culture of quality, increasing student satisfaction, and promoting a more competitive and competitive quality of Islamic higher education. Therefore, collaboration between institutions, lecturers, and the government is needed to ensure that the managerial role of lecturers can be carried out optimally.
Downloads
References
Abidin, Z., Aswan, A., & Wibowo, K. A. A. (2023). Higher Education Management Strategy In Preventing Drug Abuse In Asahan Regency. Edukasi Islami: Jurnal Pendidikan Islam, 12(04).
Dina, S., Phangesti, D. S., & Hafizh, M. (2023). Manajemen Strategik Pengembangan Budaya Akademik Perguruan Tinggi Keagamaan Islam Negeri di Era Digital. Munaddhomah: Jurnal Manajemen Pendidikan Islam, 4(3), 569–580.
Gumilar, R., & Prihatin, E. (2013). Pengaruh Kepemimpinan Transformasional, Pelatihan, Dan Motivasi Terhadap Kinerja Karyawan Dalam Upaya Meningkatkan Kualitas Pelayanan Administrasi Akademik Di Sekolah Tinggi Ilmu Ekonomi (STIE) Se-kota Bandung. Jurnal Administrasi Pendidikan, 17(1), 115–126.
Hidayat, A. (2013). Manajemen Mutu Pembelajaran Pada Perguruan Tinggi Islam. AN NUR: Jurnal Studi Islam, 5(2).
Hikmawati, F. (2023). Manfaat Sistem Akademik (SIAKAD) Dalam Perguruan Tinggi. Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi, 9(1), 46–51.
Indonesia, P. (1997). Peraturan Pemerintah Republik Indonesia (PP) Nomor 24 Tahun 1997. Ruzz Media.
Lutfi, F., & Afifudin, H. (2024). Model Penjaminan Mutu Internal dalam Membangun Daya Saing Kampus Dakwah dan Peradaban (Study Exploratory Sequential Mixed Method di UIN Sayyid Ali Rahmatullah Tulungagung). EDUKASIA Jurnal Pendidikan Dan Pembelajaran, 5(1), 1983–2006.
Mulyono. (2020). Implementasi Sistem Penjaminan Mutu Internal. Media Ilmu. http://repository.uin-malang.ac.id/8100/
Restuning, P. (2016). Kewajiban Pejabat Pembuat Akta Tanah Untuk Menyampaikan Pemberitahuan Tertulis Mengenai Telah Disampaikannya Akta Ke Kantor Pertanahan (Pasal 40 Ayat (2) Peraturan Pemerintah Nomor 24 Tahun 1997 Tentang Pendaftaran Tanah, Studi Kasus Di Kantor Pertanahan. Brawijaya University.
Romlah, L. S., Iskandar, I., Wahid, L., Ali, N., & Badrudin, B. (2024). Manajemen Mutu Pendidikan Islam Dalam Upaya Meningkatkan Prestasi PTKIN. At-Tajdid: Jurnal Pendidikan Dan Pemikiran Islam, 8(1), 213–227.
Rosyidah, A., Annisa, D., & Bashith, A. (2025). Model evaluasi kompetensi spiritual digital peserta didik pada pembelajaran Pendidikan Agama Islam di era industri 4.0. TARLIM Jurnal Pendidikan Agama Islam, 8(2), 251–261. https://repository.uin-malang.ac.id/24602/
Slamet, H. (2016). Model sistem penjaminan mutu perguruan tinggi. http://repository.uin-malang.ac.id/1312/
Sumardona, Padli, Fitri Agustiani Novita Sari, P. (2025). Analisis SWOT pada Sistem Penjaminan Mutu Internal di IAIN Kendari. Jurnal Mudabbir, 5.
Suryawan, B. A. (2018). Analisis Kepuasan Mahasiswa Fakultas Keguruan dan Ilmu Pendidikan Universitas Sebelas Maret Atas Penggunaan Sistem Informasi Akademik (SIAKAD) Online (Studi Kasus di Program Studi Pendidikan Administrasi Perkantoran).
Yusaini. (2021). Implementasi Of PTKIN Quality Ansurance: Performance Improvement Efforts Through Motivation And Job Satisfaction In Aceh. 10.
Zalisman. (2025). Improving Student Satisfaction in Islamic Higher Education: The Role of Academic Services and Lecturer Performance ( Quantitative Study of PTKI in Riau ). Jurnal Pendidikan Dan Pembelajaran, 6. https://doi.org/10.62775/edukasia.v6i1.1465
Copyright (c) 2025 'Aisyah Indana Zulfa Al Hurriyah Sasa Hurriyah
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
