NURFADILLAH, Viona Anggraini. Peran customer service sebagai public relations dalam upaya meningkatkan loyalitas nasabah bank: Studi literatur. Maliki Interdisciplinary Journal, [S. l.], v. 2, n. 12, p. 282–287, 2024. Disponível em: https://urj.uin-malang.ac.id/index.php/mij/article/view/11076. Acesso em: 19 aug. 2026.