Digitalisasi manajemen keuangan dan layanan publik

Studi kasus sistem Smile pada BPJS Ketenagakerjaan Pasuruan

Authors

  • Yuvi Putri Septiana Program Studi Manajemen, Universitas Islam Negeri Maulana Malik Ibrahim Malang

Keywords:

Digital transformation, SMILE, public financial governance, service effectiveness, BPJS Employment

Abstract

Digital transformation is a crucial strategy for improving the effectiveness of public services and financial governance. BPJS Ketenagakerjaan (Employee Protection Integration System) has implemented the SMILE System (Worker Protection Integration System) as a digital innovation to integrate service, administration, and financial processes. This study aims to disseminate the impact of SMILE implementation on financial performance and service effectiveness at the Pasuruan Branch of BPJS Ketenagakerjaan. The research method used a qualitative approach through field observations, interviews, and literature studies. The results showed that SMILE was able to improve recording accuracy, accelerate service processes, and strengthen accountability through a digital audit trail. However, the implementation system still faces obstacles such as limited technical competence, infrastructure readiness, and resistance to change. Improvement efforts were carried out through training, network strengthening, SOP refinement, and organizational change management. Overall, SMILE contributes positively and has the potential to support more efficient and transparent digital governance.

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Published

2025-12-27

How to Cite

Septiana, Y. P. (2025). Digitalisasi manajemen keuangan dan layanan publik: Studi kasus sistem Smile pada BPJS Ketenagakerjaan Pasuruan. Maliki Interdisciplinary Journal, 4(2), 274–281. Retrieved from https://urj.uin-malang.ac.id/index.php/mij/article/view/19980

Issue

Vol. 4 No. 2 (2026): FEBRUARY

Section

Articles

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