Menciptakan inovasi pelayanan publik melalui implementasi program Kompetisi Inovasi Pelayanan Publik di Kota Malang

Abstract

The government is obliged to serve the community which can be in the form of providing innovative public services to support various community needs, form a prosperous society, and provide satisfaction to the community. Public services are all activities as an effort to fulfil service needs by statutory regulations for every citizen and resident for goods, services and/or administrative services provided by public service providers as an effort to fulfil the needs of service recipients and implement statutory provisions. The problem of public services in Indonesia is quite a serious issue, considering that Indonesia is a densely populated country and results in an increase in demands for public services from the public. The research method used is qualitative research, the data is collected through interview techniques, observation, and documentation. From the results of the research, it was found that the Organizational Section of the Regional Secretariat of Malang City as the coach of public service providers held an annual mandatory program namely the "Public Service Innovation Competition" to create public service innovations in the city of Malang so that people would trust again to get the best and quality public services.