Penerapan pelayanan terpadu satu pintu dalam meningkatkan kualitas pelayanan publik di Kementerian Agama Kabupaten Jombang
Abstract
In order to improve the quality of government service given to the public, needs to be created a one-door service program (ptsp ) that allows for simplification activities.The ministerial office of the community district is one of the government offices that has executed a united service system one door.This research was carried out to obtain data on the application of one-door united service as an effort to improve the quality of public service at the Ministry of Religion..This research uses a descriptive qualitative approach.Data obtained through observation results, interview, and documentation.The results obtained from the study that by implementing a unified service, one door of the community service process became effective and efficient
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