Rekonstruksi tata kelola zakat berbasis good governance untuk meningkatkan trust muzakki
Studi Kasus BAZNAS Kota Malang
Keywords:
Zakat, good governance, muzakki’s trust, zakat governance, baznasAbstract
The reconstruction of zakat governance through the implementation of good governance principles is considered an important strategy in strengthening muzakki trust toward zakat management institutions. This study aims to examine how the application of good governance principles at BAZNAS Kota Malang influences public trust and to formulate more effective and professional zakat governance strategies. This research applied a qualitative method using a descriptive-analytical approach. The findings reveal that the implementation of good governance principles such as transparency, accountability, professionalism, and the use of digital technology significantly contributes to increasing muzakki trust in distributing zakat through official institutions. Financial transparency, regular publication of programs, and improved service quality were identified as the main factors in building public confidence. However, some people still prefer to distribute zakat directly to mustahik because they believe it is more targeted and its benefits can be monitored more directly. Therefore, strengthening zakat governance remains necessary through improving institutional accountability, optimizing digital platforms, enhancing the quality of human resources, and developing sustainable empowerment programs for mustahik so that zakat management can be carried out more effectively, responsibly, and sustainably in improving social welfare.
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